Adakah Selama Ini Kita Ditipu Oleh Pekedai???

The Star: Monday November 9, 2009

Merchants can’t impose fees on users of credit cards

PETALING JAYA: Credit-card users who are told to pay extra if they use their cards instead of cash should be aware that merchants are not allowed to impose merchant fees on users as stipulated in the card associations’ operating regulations.
“Under the Bank Negara credit-card guidelines, banks are required to display prominently on the credit-card application forms their fees and charges table,” said Association of Banks in Malaysia (ABM) executive director Chuah Mei Lin. “Banks are also required to print on the monthly billing statements to credit-card holders information on the various charges imposed on the oustanding balances and method of computation of such charges.’’
A comparison of rates charged by banks can be obtained from the bankinginfo.com website.
RHB Bank head of retail banking, Renzo Viegas, said banks would act on complaints from cardholders on “unacceptable practices by merchants’’.
“For example, cardholders should not accept any imposition of surchange, report such incident to the bank or go to other merchants that do not impose surcharge,’’ Viegas said.
At Malayan Banking Bhd (Maybank), merchant activities are continuously monitored to curb incidences of surcharge.
“Appropriate action is taken on merchants who flout the rules,’’ said Lim Hong Tat, Maybank’s senior executive vice-president and head of consumer banking.
On leakage of customer information, Chuah said: “We wish to reiterate that member banks treat customer information with the greatest confidentiality and not sell or use information indiscriminately outside the confines of the banker-customer relationship.
“Banks will not hesitate to take disciplinary action and report employees who breach laws, regulations and policies.’’
In fact, members of the public are encouraged to contact the ABM in respect of any suspected breach of confidentiality on the part of member banks, Chuah said.
Education in card acceptance procedures is especially important in cases where merchants face high staff turnover. There is inhouse training and continuous education on adhering to charges and security issues. — By YAP LENG KUEN

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